Returns & Warranty
Returns Policy
At Unearthed Parts, we want you to be completely satisfied with your
purchase. If you encounter any issues with your product, please don’t
hesitate to reach out to us.
Contact for Returns or Issues
If you have a problem with any product you’ve received, please contact
us at:
sales@unearthedparts.com.au
Please include the following in your email:
– Your full name and order number
– A brief description of the issue
– Photos (if applicable)
Eligibility for Returns
You may be eligible for a return, exchange, or refund if:
– The item is faulty, damaged, or not as described
– You contact us within 30 days of receiving the item
– The item is in its original condition (unless it arrived damaged or
faulty)
Please note:
– We do not accept returns for change-of-mind purchases unless
otherwise agreed upon.
– Return shipping costs are the responsibility of the customer unless
the item is faulty or incorrect.
Return Process
1. Contact us at sales@unearthedparts.com.au with the necessary
details.
2. Once your return is approved, we will provide instructions for
shipping the item back.
3. Upon receiving the item, we will inspect it and process your
refund, exchange, or store credit as applicable.
Refunds
Refunds will be processed using the original method of payment. Please
allow 3–5 business days after we receive your return for processing.
Warranty Policy
At Unearthed Parts, we take pride in providing high-quality parts and
reliable service. If you experience any issues with your order, we’re
here to help.
Contact Warranty Claims
sales@unearthedparts.com.au
Please include:
– Your full name and order number
– Description of the issue
– Photos (if applicable)
12-Month Manufacturer Warranty
We offer a 12-month manufacturer warranty on the following products:
– Rubber Tracks
– Replacement Wheels
This warranty covers manufacturing defects and workmanship issues
under normal use and proper installation.
Warranty Coverage Includes:
– Manufacturing defects
– Premature wear due to material failure
– Structural integrity issues not caused by misuse
Warranty Does Not Cover:
– Damage due to improper installation, misuse, or lack of maintenance
– Normal wear and tear beyond reasonable expectations
– Accidental or impact damage
– Use in extreme or unauthorized conditions
To make a warranty claim, email sales@unearthedparts.com.au with your
order number, details of the issue, and clear photos. All warranty
claims are assessed on a case-by-case basis.